Housing Specialist II

Position: Housing Specialist II
Department:Occupancy
Application Deadline: Until Filled

Summary

The Housing Specialist II performs his/her duties and responsibilities under the direction of the Executive Director and Housing Manager. He/she is responsible for assisting with Occupancy tasks to support the HCV & Public Housing Program. The Occupancy Specialist is responsible for compliance with THA policies, Fair Housing Laws and Reasonable Accommodations and maintaining HUD Documentation and reporting requirements. This role supports the administrative requests of the Occupancy Department. The Occupancy Specialist exercises no supervision over other Housing Authority employees.

The Employee must exercise considerable independent judgment and initiative in interpreting unusual data, which may affect admission or occupancy. This Employee will also fill-in for the receptionist and housing manager in case of his/her absence. Employees must also exercise tact and courtesy in frequent contact with residents.

Essential Duties

• Conducts re-examination interviews with families; sends letters to families for re-examination; prepares preliminary re-examination report; computes and processes current data received for completion of re-examination; and issues housing choice vouchers to families in the Section 8 program.
  
  
• Manages caseload and/or performs specialized function in conducting interviews with clients to obtain appropriate information; accept and review standard forms for completeness and accuracy; determines individual family's eligibility; establishes client's portion of the rent; informs and applies the rules and regulations of the Assisted Housing Programs and completes internal processing of forms in order to affect a landlord/participant relationship.
  
  
• Monitor waiting list and for the Public Housing & Housing Choice Voucher (HCV) Programs and any other assigned programs.
  
  
• Maintains a working knowledge of policies and procedures as established by the Department of Housing and Urban Development ("HUD") and/or the THA.
  
  
• Manages client file integrity in accordance with privacy and confidentiality laws and regulations.
  
  
• Schedule site visits as appropriate with prospective residents.
  
  
• Open and close work orders.
  
  
• Coordinate new tenant orientations with Public Housing management.
  
  
• Assists management with tenant disputes and conflict resolutions.
  
  
• Answers incoming calls and communications with residents, general public and THA staff as needed.
  
  
• Recruits residents to assist in activities.
  
  
• Attends and participates in meetings as required.
  
  
• Prepares materials and correspondence as needed or assigned.
  
  
• Performs other duties as assigned.

Knowledge, Skills & Abilities Requirements

• Knowledge of rules and regulations governing public housing programs and the state and local laws governing affordable housing management.
  
  
• Knowledge of Fair Housing and Americans with Disability Act.
  
  
• Knowledge of standard office practices and procedures including typing, filing, assisting clients and the public, answering telephones.
  
  
• Ability to deal with staff and applicants in an effective and harmonious manner.
  
  
• Knowledge of HUD requirements and guidelines established for public housing in order to ensure that residents meet eligibility requirements.
  
  
• Ability to communicate tactfully and courteously with people of varying levels of education and socio-economic backgrounds as needed to provide assistance, obtain information and explain policies and procedures, and prepare and complete forms, letters, and notices.
  
  
• Ability to be sensitive and effectively relate to the applicants, recipients, clients, general public, and coworkers.
  
  
• Ability to maintain confidentiality.
  
  
• Ability to act independently and follow-up to complete work in a timely and accurate manner.
  
  
• Ability to correctly interpret rules and regulations concerning housing eligibility to applicants, recipients, and the general public.
  
  
• Ability to organize work effectively, and to maintain accurate and systematic records.
  
  
• Ability to perform basic business arithmetic computations including addition, subtraction, multiplication and division using decimals and percentages with speed and accuracy.

Requirements / Qualifications / Experience

• High School Diploma and/or bachelor's degree in business administration, public administration, housing management or related field, and 1 to 3 years of experience in housing management; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
  
  
• Must have general experience in public housing and/or rental assistance programs.
  
  
• Proven work experience as an Assistant housing specialist or similar role.
  
  
• Experience in HUD public housing programs.
  
  
• Exceptional communication and public speaking skills.
  
  
• Strong detail and organizational skills.
  
  
• Ability to work with diverse groups and communities.
  
  
• Excellent communication and networking skills.
  
  
• Experience calculating and processing rent payments.
  
  
• Bachelor's degree in public relations, community development, or related field.
  
  
• Fair Housing Training or ability to complete designated PH/HCV training within 6 months of employment.

Additional Information

• Job Title: Housing Special Specialist II
• Work Environment: This role involves work in main office. Some travel may be required for meetings or site visits
• Reporting Structure: Reports to the Housing Manager / Executive Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $37,440 minimum to $45,760 maximum
• Location: 201 James Avenue, Thomasville, NC
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to rsteele@thomasvilleha.org or drop of at the main office of the Thomasville Housing Authority at 201 James Avenue, Thomasville, NC 27360

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off